Refund policy

Returns

We hope you’ll be happy with every order you place with UOrganic, but if you ever need to return an item you may do so within 30 days of receipt.

How to Return

Please contact us for a returns reference number and address details to send the items back to us. Please make sure that you include a copy of your invoice with your order. We highly recommend sending all returns back by a tracked/recorded delivery. We cannot take responsibility for any returned items that are lost in the post, so please make sure that the value of the goods are covered by the relevant insurance. Please note that postage charges are not refundable.

We request that all returns are packaged carefully and returned in a sale-able condition. If items have been used or damaged we reserve the right not to refund. This does not affect your statutory rights.

You will usually receive your refund within 2 working days following our receipt of the return package, however, during busy times it may take up to 5 working days. You when your refund has been processed. Please note that if items are posted back to us later than 30 days from the date you received your order, a refund may be refused and the item may be sent back to you at your own expense.

Please note: We reserve the right to charge a non-resalable item fee should items not be returned in the same condition they were sent out in.

Exchanges

If you wish to exchange any items from your order, please return your order to us with a copy of your invoice. We do not charge any additional postage for exchanges on items within the UK. All exchanges are posted with UK Standard Delivery (if you require the Express Delivery please re-order, and return your item(s) for refund). You will receive e-mail notification when your exchange has been dispatched.

Please note that we are unable to reserve items for exchange. Therefore, if requesting an item showing low in stock, we strongly recommend re-ordering and returning your original item for refund. If you request an item for exchange that is out of stock, a refund will be issued.